Terms and Conditions
Last updated: 17.07.2025
1. Scope
These Terms and Conditions apply to all business transactions between Wollken Design UG (haftungsbeschränkt) (hereinafter “Wollken”) and its commercial customers (hereinafter “Client”), including all agreements for the design, customization, sampling, production coordination, and distribution of textile and lifestyle products made from natural materials.
By placing an order or entering a business relationship with Wollken, the Client accepts these Terms and Conditions in full.
2. Services
Wollken offers B2B services including:
- ODM (Original Design Manufacturing) and OEM (Original Equipment Manufacturing)
- Custom merch production
- Product sourcing and sampling
- Factory matchmaking and coordination
- Product development consulting
- Distribution and sales support
All services are rendered based on individual agreements, price estimations, and timelines provided in writing.
3. Offers and Orders
All offers are non-binding until confirmed in writing. Product selections, customization details, and production timelines are finalized through written agreement.
The Client is responsible for providing accurate and complete specifications. Any changes after confirmation may result in timeline extensions or additional coordination costs.
4. Samples and Product Approval
Samples are developed upon request and may incur sampling fees. Approval of samples must be given in writing before proceeding with any production coordination.
Wollken does not begin coordination with partner factories or production steps without the Client’s written approval of samples or technical design files.
5. Pricing and Payment
All stated costs and quotations are net values and exclusive of VAT and shipping.
Terms of payment:
- 50% prepayment upon order confirmation
- 50% prior to shipment
Payment terms are defined individually and must be settled by the due date stated on the invoice. Late payments may incur default interest in accordance with §288 BGB.
6. Delivery and Shipping
Wollken arranges delivery and shipping via third-party logistics providers. Delivery dates are estimated based on production timelines and availability.
Delays caused by force majeure, factory-side delays, customs processes, or incorrect information from the Client do not entitle the Client to compensation.
7. Warranty and Liability
Wollken acts as an intermediary and development partner and is not the manufacturer of the final goods unless otherwise stated.
Liability is limited to coordination and advisory services. Product quality, compliance, and accuracy are the responsibility of the manufacturing partner, unless directly managed by Wollken under written agreement.
In the case of defects or errors, the Client must notify Wollken within 7 business days after delivery.
8. Intellectual Property
All designs, specifications, and documents created by Wollken remain the intellectual property of Wollken unless explicitly transferred in writing.
Clients may not reproduce, distribute, or share confidential materials without prior written consent.
9. Confidentiality
Both parties agree to treat all non-public business, technical, or commercial information as confidential, including product concepts, pricing, and factory partner contacts.
10. Termination
Either party may terminate the business relationship in writing at any time. Terminated projects may still incur coordination or sampling fees already incurred by Wollken. Any outstanding payments must be settled immediately.
11. Governing Law and Jurisdiction
All contracts are governed by the laws of the Federal Republic of Germany. The place of jurisdiction is Berlin.
12. Severability
If any provision of these Terms is found to be invalid, the remainder shall remain unaffected. The invalid clause will be replaced with a valid provision that best approximates the economic intent.
Wollken Design UG (haftungsbeschränkt)
Biedenkopferstraße 67
13507 Berlin, Germany
Email: info@wollken.design
HRB 272047 — Amtsgericht Berlin (Charlottenburg)
