Here’s how we work with you.
Choose your design
ODM & MERCH:
You choose a product and tell us how you’d like to customize it. This includes adding your logo, changing colors, or applying embroidery/printing. We support you throughout the process with technical advice and customization recommendations tailored to your project.
OEM:
You share your design idea or technical pack. We support the development of your custom collection and discuss any adjustments or optimization needed. This helps us understand the materials, construction, and estimated cost per item.
Approve your sample
We create a prototype sample — physical or digital (2D) depending on your needs.
You can review the sample, request adjustments, or confirm the final version.
This ensures you are fully satisfied before production begins.
MOQ and order:
After receiving the final offer, you confirm your order. Once confirmed, we agree on a timeline that meets your expected delivery date.
Receive your delivery
Production:
After approving the order, we move to production at certified factories following strict quality control.
Standard production takes 4–8 weeks (cashmere depends on seasonal raw material cycles). Cashmere production typically starts in summer, after raw material is collected in spring. We work with certified factories and follow strict quality control protocols throughout the process.
Shipping:
We offer flexible shipping options. Standard shipping timelines depend on your location. We can also arrange express or premium shipping to meet tighter delivery schedules, within 2 weeks when necessary.
FAQ
COMMON QUESTIONS
How do I start an order?
Reach out through our contact form or email. Let us know what you’re looking for (ODM, OEM, or MERCH), and we’ll guide you through the next steps.
What’s the minimum order quantity (MOQ)?
It depends on the product and type of service. For ODM and MERCH, MOQ starts from around 50–100 pieces per style. For OEM, it may vary depending on design complexity.
Can I order a sample before placing a full order?
Yes. We provide both physical and digital samples. You can request a sample to check quality and make adjustments before confirming production.
How long does production take?
Typically 4–8 weeks depending on the product type, order size, and customization. We’ll confirm the timeline in the offer phase.
What types of customization are available?
You can choose from embroidery, screen printing, labels, hangtags, packaging, and other design details. For OEM, full customization including materials and construction is possible.
What are the shipping options?
We offer standard, express, and premium shipping depending on your timeline. We’ll provide details and cost in your offer.
Can I get a detailed cost breakdown?
Yes. After finalizing the design, we send you a full offer including estimated unit cost, production lead time, and delivery plan.
