FREQUENTLY ASKED QUESTIONS

1. What materials do you use for your products?
We specialize in high-quality cashmere, including organic cashmere that meets the Global Organic Textile Standard (GOTS). Our cashmere is ethically sourced and fully traceable from goat to garment.

2. Where do you source your cashmere from?
Our cashmere originates from Mongolian herder cooperatives, ensuring sustainability and fair-trade practices. We work directly with local herders to support ethical production.

3. How do I take care of my cashmere items?
We recommend hand washing your cashmere garments with a mild detergent in lukewarm water. Lay flat to dry and avoid wringing. Store your items folded in a breathable bag to protect them from moths.

4. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. You can find detailed information at checkout.

5. What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn and in their original condition. Customers are responsible for return shipping costs unless the product is defective.

6. Do you offer customization or bulk orders?
Yes! We provide OEM and ODM services for brands and businesses. If you’re interested in customization or bulk orders, please contact us at info@wollken.design.

7. How sustainable is your production process?
Sustainability is at the core of our business. We use organic cashmere, biodegradable dyes, and eco-friendly production methods to minimize our environmental impact.

8. How can I contact you?
You can reach us via email at info@wollken.design or by mail at:
Wollken Design UG i.G
Biedenkopferstr. 67
13507 Berlin, Germany